Company
Delivery Process
From order confirmation to the product being set into your wall, we run every step openly and traceably.
Step by step
Six steps from order to installation
- 01
Enquiry and quotation
You send us the product, color and quantity. Our team confirms the dimensions and installation details with you and prepares a quotation.
- 02
Order confirmation
Once the quotation is approved, the order is registered. The product, price and estimated delivery date are confirmed in writing.
- 03
Production and quality control
Products not in stock are made in our factory. Before shipping, each product is checked for dimensions, finish and cover mechanism.
- 04
Packaging
Products are wrapped in protective film and packed in impact-resistant packaging.
- 05
Shipping
Your order is sent with a contracted courier, a freight company or our own vehicles, and the shipping details are passed on to you.
- 06
Delivery and installation support
You check the packaging when receiving the product. During installation, our team is available for any technical support you need.
On delivery
Check the product on delivery.
So that we can resolve any shipping damage quickly, please make the following checks at the moment of delivery.
- Check that the number of boxes matches the delivery note.
- If the packaging is crushed, torn or wet, have the courier draw up a damage report.
- Check that the product code and color match your order.
- Unpack the product and test the cover mechanism before installation.
Frequently asked questions
About delivery
How long does delivery take?
Delivery time depends on stock availability, order quantity and the delivery address. The estimated delivery date is confirmed in writing in the order confirmation and by law cannot exceed 30 days.
Who pays for shipping?
Shipping terms are stated in the order confirmation. For project-based and high-volume orders, delivery terms are planned separately.
What should I do if the product arrives damaged?
Do not accept damaged packaging, or have a damage report drawn up. Then let us know with photos at info@pnraqua.com or on 0850 305 76 70, and we will start the replacement process.
Who installs the products?
Built-in products are installed on site by the tiler, together with the tiling. Our team provides technical support by phone and in writing on dimensions, positioning and installation details.
Can I return my order?
For products that have not been installed or used, you can exercise your right of withdrawal within 14 days of delivery. The details are set out in the Distance Sales Agreement.
Project support
Let's choose the right product for your project together.
Contact our team for dimensions, installation details, colors and pricing. We also welcome enquiries from architects, contractors and dealers.